Q: What is my dog's size?
A: Your dog's chest measurement is the most important piece of information when selecting your dog's shirt size. Grab a measuring tape (or a piece of string that you can measure with a ruler afterwards) and wrap it around your dog's chest underneath the armpits. Make sure you measure the widest part of their chest. Then check our size chart here
to find your dog's shirt size.
Q: What if my dog's weight doesn't match the size suggested by their chest measurement?
A: That's okay! The weight is just a common reference point, but considering that dogs vary so greatly in their body types, the weight will not always match your dog's suggested size. The chest measurement trumps all other contributing factors.
Q: When will I receive my order?
A: Orders ship within 1-2 business days.
- FREE domestic shipping takes about 2-5 days to arrive from the ship date.
- $5 Priority Shipping takes about 2-3 days to arrive from the ship date.
- International shipping timelines vary by country but most arrive 10-15 days from the ship date.
Q: How do I track my order?
A: You will receive an email with your tracking information once your order has shipped. Sometimes these emails get caught in your promotions folder so definitely take a peek in there! Feel free to reach out if you still can't find yours, we're happy to help.
Q: Can I return or exchange my order?
A: Of course :)
Refunds and exchanges are accepted within 30 days of purchase in unworn and unwashed condition. Simply email us to receive a pre-paid return label (USA only) then send the item(s) back to us with your receipt and a note on exchange/return.
USA exchanges are free. USA returns will be refunded in full less the return shipping cost of $4.50. All international exchanges + returns will be refunded in full less the shipping cost of $12. Return postage must be paid by customer.
You will receive an email with your new tracking number once your exchange is mailed out or you will receive a notification once your refund has been processed.
20 Apple Glen Rd. Long Lake, MN 55356
Please include a brief note with your reason for return or exchange.
For exchanges, please include the item and size you wish to exchange your returned item for.
All returns and exchanges are processed within 1-2 business days after we receive the returned item. Refunds should appear in our account within 7 business days.
Q: How can I shop in-person?
A: Check out our list of retailers by state here!
Q: I have more questions. How can I contact Dog Threads?
A: We're human and happy to help! Send us an email, give us a call or shoot us a text.