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100% SATISFACTION GUARANTEE
If for any reason you are not satisfied with your purchase, you may return it for an exchange, credit, or refund.
DOMESTIC SHIPPING

Good news — we're currently offering free standard shipping on all domestic orders of $75. In a rush? We offer expedited shipping options at checkout. Orders take 2-3 business days to be fulfilled. Shipping methods do not include processing times. Tracking will be sent to you via email once your order has shipped. Please make sure your information is entered correctly and your mailbox is secure as we can not reimburse for delayed, lost or stolen packages. Shipping timelines are not guaranteed by any carriers.

INTERNATIONAL SHIPPING

We offer worldwide shipping through USPS, DHL and FedEx. Orders take 2-3 business days to be fulfilled. Shipping methods do not include processing times. Tracking will be sent to you via email once your order has shipped. Please make sure your information is entered correctly and your mailbox is secure as we can not reimburse for delayed, lost or stolen packages. Shipping timelines are not guaranteed by any carriers and any required customs fees or taxes are the responsibility of the buyer.

EASY RETURNS + EXCHANGES

We gladly accept returns or exchanges of unused merchandise within 30 days of your purchase date. If your order is placed during November or December you have until January 31st to process your return or exchange. Items must be unworn, unwashed, and unaltered. Please include all original packaging and hang tags. *Final sale and markdown items will only be returned for store credit with a $5 restocking fee per unit.

Returns: Click here to create your prepaid return label in our customer service portal (available for US orders only). Please have your order number (starting with OSxxxx) and zip code ready. If you're outside of the US please mail your package to the address below along with your order number, contact info and note of return. We can not cover International shipping costs at this time.

Exchanges: Please follow the instructions for a return above, then purchase the item(s) you wish from our website for the fastest option. Not in a rush? Include a note in your return package with the item(s) you wish to exchange for along with your contact email. We will contact you once your package arrives if there are additional fees or if your item is out of stock. International orders and exchanges will have additional shipping fees.

SALE + MARKDOWN POLICY

A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase. All sale items purchased at any markdown are final sale and can only be returned for store credit.

RETURN ADDRESS

Dog Threads
1620 Central Ave NE
Suite 128
Minneapolis, MN 55413

CONTACT US

We're human and happy to help. We will respond to all emails within 1-2 business days. Please send your email to: info@shopdogthreads.com

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