Customer Care

Return Policy

We gladly accept returns/exchanges of unused merchandise within 30 days of the ship date. Item(s) must be unworn, unwashed, and unaltered. Please include all original packaging and hang tags.

Domestic Return/Exchange (FREE)

To initiate a domestic return/exchange within 30 days of the ship date please visit our return portal here. You will need your order number (OSxxxx) and zip code ready. Item(s) must be unworn, unwashed, and unaltered. Please include all original packaging and hang tags.

International Return/Exchanges

You may self-return or exchange (postage paid by the customer) your order within 30 days of the delivery date. Please include a note of exchange or return. Once received we will process your request within 2-5 business days.

Ship To Address

Dog Threads
635 9th Street SE,
Suite 105
Minneapolis MN, 55414
USA

Sale Merchandise Policy

You may self-return (postage paid by the customer) your order within 30 days of delivery for store credit. Please note a $5 restocking fee will apply to all returned sale items. Item(s) must be unworn, unwashed, and unaltered. Please include all original packaging and hang tags.

​Defective/Wrong Items

For order issues such as damaged, defective, or wrong items, please get in touch with us via email at info@shopdogthreads.com.

Exceptions

For a return/exchange that is past our 30-day policy, you may self-return (paid postage by the customer) or exchange your order within 60 days of delivery for store credit. Please note a $5 restocking fee will apply to all returns when received past 30 days of the ship date.

Holiday Return Policy

For orders that ship between November 8th and December 24th, we've extended our return window to allow for returns up until January 31st.

Find The Right Fit

If your dog has a unique body shape or is close in weight to other sizes, we recommend checking our size chart (on each product page) for the chest measurement. For more sizing information, please reach out to info@shopdogthreads.com.

More Visuals

FAQ

If for any reason you are not satisfied with your purchase, please return it for an exchange, credit, or refund.

Domestic

Enjoy FREE shipping on all U.S. orders $75 and over. Didn't work out? No worries. Returns and exchanges are also free and easy.

International

We offer worldwide shipping through USPS, DHL, UPS and FedEx. Please allow 2-3 business days for your order to be fulfilled, shipping methods do not include processing times. Tracking will be sent to you via email once your order is on it’s way. Shipping timelines are not guaranteed by any carriers and we can not reimburse for delayed, lost or stolen packages. Any required customs fees or taxes are the responsibility of the buyer.

For matching sets — add each size to cart one at a time. All items are sold separately.

Most styles are limited editions that sell out fast and will not be restocked. Sign up for our newsletter and follow us on social (@shopdogthreads) to hear first when we launch new collections — you'll be first in line!

Still have questions?

We're [mostly] human and happy to help. We will respond to all emails within 1-2 business days. Please send your email to info@shopdogthreads.com.